Frequently Asked Questions
Will I have fewer calling minutes available if I use this service?
No. The service used your data plan to offer this capability - not voice minutes.
How do I cancel my service?
Depending on your carrier (Verizon or Sprint) there are different ways to cancel.
Will I get a pro-rated refund?
No. When you unsubscribe, you will still have access to the application until your current month's subscription expires.
How do I upgrade to V CAST 4.0?
Follow these steps on the phone:
- Select Menu
- go to Get It Now menu
- select Pix & Flix
- select Get New Pix
- select Get New App
- select Entertainment
- select V CAST Upgrade
How do I get help if I have problems accessing the service?
Please use our help form to send us a description of your problem.
How long should it take for photos and maps to download?
That depends. If you have an average or better than average signal, it could take up to 15 seconds to load some of the content. Images (such as radar and satellite animations) could take a little longer.
I'm not a customer of the carriers listed or I do not have one of the phones listed but am a customer. How can I get the service?
First, please let us know who the carrier is and what kind of phone you have that is not on the list. If you cannot wait for our service to expand to your phone or your carrier, you can:
- Visit Sprint to learn how you can get a new phone or service (PCS Vision or Nextel Data Pack) or visit a Sprint store.
- Visit Verizon Wireless to learn how to get a new phone or service or visit a Verizon Wireless store.
Why do I keep getting a network error when using the service on my phone?
This could be caused by several factors. The best thing to do is to wait a couple of minutes and try again. If you keep getting the error, let us know.
What is the Preferences option list under the main menu of the service?
The Preferences option allows you to customize your service. The Weather Conditions selection allows you to choose the location for viewing weather. The Current Conditions selection under the Weather option is not user-definable. This selection as well as the conditions on the sign-on screen are for the station's anchor city. If the City and News Provider are available, you have the option to change your viewing market.
How do I make the radar images loop?
When you visit one of the Doppler pages, first you will receive the most recent image. If you would like to see a historical loop, select the Animate option. You are able to pause the image by selecting the Pause option. This will stop the animation at the last frame displayed on the screen. Doppler radar animations are one hour loops.
I've subscribe but I can't find the application on my phone. Where is it?
Depending on your carrier (Verizon, Sprint, or Nextel) you will find the application
in different places on your phone.
